Common queries answered
Frequently Asked Questions
Yes absolutely, we ship worldwide! If we are unable to ship your order to your location due to exceptional or unforeseen circumstances, we will inform you and refund your order immediately.
Estimated delivery dates are included in the order dispatch notification email along with a link to track your delivery online. Please note that the dates provided are estimated dates and it could take longer for some destinations and less time for others. Please also note that there may be some delivery delays during busy periods (holidays etc.) or if there are extenuating circumstances. We do not guarantee that the delivery will arrive between the estimated delivery dates, but we do our best to provide the most accurate information possible based on the information we have. Since our products are sent directly from the manufacturers, you might receive your order in multiple deliveries (at no extra cost) if it contains products from different manufacturers or brands.
Please consult the page Shipping Info for complete details.
If your order has already been shipped, then unfortunately you can’t change the shipping address. If you have not yet received a shipment notification email, then we might be able to update the order for you – please contact us and we will confirm as soon as possible.
You will receive information emails at each stage of your order. You can also check the status of your order online in My Account page at any time. Once shipped you will receive a tracking link by email.
If you need support please use the form on our contact us page or email us at firstname.lastname@example.org. Our Customer Care team is always happy to help and responds as quickly as possible.
If you need to correct the shipping address, please contact us as soon as possible and we will try to update the shipping address of your order manually. It is important that you contact us immediately because we are unable to update the details once the order has been shipped.
Since our products are sent directly from the manufacturers, you might receive your order in multiple deliveries (at no extra cost) if it contains products from different manufacturers or brands.
Still need help?
Get in touch with us
Please note: our customer care team speaks English, Spanish and Portuguese only. For any other language, we can translate your message but replies will only be sent in English.