Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes absolutely, we ship worldwide! If we are unable to ship your order to your location due to exceptional or unexpected circumstances, we will inform you and refund your order immediately.
1. Our shipping costs are a flat rate, which will be displayed on the checkout page before you order.
2. We offer free worldwide shipping on all orders.
Estimated delivery dates are included in the order dispatch notification email along with a link to track your delivery online. Please note that the dates provided are estimated dates and it could take longer for some destinations and less time for others. Please also note that there may be some delivery delays during busy periods (holidays etc.) or if there are extenuating circumstances. We do not guarantee that the delivery will arrive between the estimated delivery dates, but we do our best to provide the most accurate information possible based on the information we have. Since our products are sent directly from the manufacturers, you might receive your order in multiple deliveries (at no extra cost) if it contains products from different manufacturers or brands.
You can create an account automatically during checkout, or you can create an account at any time by visiting the My Account page.
If your order has already been shipped, then unfortunately you can’t change the shipping address. If you have not yet received a shipment notification email, then we might be able to update the order for you – please contact us and we will confirm as soon as possible.
You will receive information emails at each stage of your order. You can also check the status of your order online in My Account page at any time. Once shipped you will receive a tracking link by email.
No – your payment card information is used only for processing your order and is never stored by us. All payment card data is handled only by our payment providers (Stripe or PayPal) and we never have visibility of any of your card details.
No – the price displayed is the final price you pay.
Since our products are sent directly from the manufacturers, you might receive your order in multiple deliveries (at no extra cost) if it contains products from different manufacturers or brands.
We provide the following forms of payment:
1. Safe and secure payment with the most common credit cards
We use the SSL (Secure Socket Layer) protocol in our online shop, which is the safest data protection mechanism currently available to protect your data, so you can feel safe in providing us with information about yourself and placing your orders. This type of protection is based on encrypting data before sending it from a browser and decoding it after safe access to our server. Information sent from the server to you is also encoded and decoded after reaching your destination. SSL encrypts, authenticates and ensures information integrity. When you connect to a secure website, you will notice that the http address changes to http to https and a secure lock is presented next to the website address.
If you need to swap an item
Returns and Exchanges
Please consult the page Shipping Info for complete details.
Sorry for the mistake! If you have received the wrong item please take a photo and contact us as soon as possible. We will resend your order to you at no additional cost.
That’s really unfortunate! If you received your order damaged in transit, please take a photo of the product and contact us immediately. We will resend your order to you at no additional cost.
If you need support please use the form on our contact us page or email us at email@example.com. Our Customer Care team is always happy to help and responds as quickly as possible.
If you need to correct the shipping address, please contact us as soon as possible and we will try to update the shipping address of your order manually. It is important that you contact us immediately because we are unable to update the details once the order has been shipped.
Yes – it is possible to change or update an order only if it has not yet been shipped – please contact us. You receive a notification when the items have been shipped and after that moment it is not possible to change or cancel an order anymore.
We do not accept pre-orders for out of stock items. However, you can enter your email address in the waiting list sign-up form on the product page and we will inform you when it is back in stock.
Still need help?
If you can’t find the answer in the FAQ section above, our Customer Care team would be happy to help.
Please do not hesitate to send us an e-mail at firstname.lastname@example.org or Contact Us.